الأسئلة الشائعة

الإجابة على النص الغني

الإجابة على النص الغني

You are responsible for providing accurate shipping details when placing an order. If there are any errors in the delivery information you provided, please inform us via direct message or email before we dispatch your order, and we will help you make the necessary changes.

Upon placing your order, an email confirmation will be sent to you automatically. Once your order has been shipped, you will receive a shipping confirmation along with the tracking number. You can track your shipments through our website.

All items will be meticulously packed with bubble wrap and cardboard (for photocards), and fragile items will be shipped in a box. We suggest creating an unboxing video as evidence in the event of any damage upon receiving the item. While we handle all items with great care and attention, Unnie23 cannot be held responsible for any damage or loss unless there is evidence to the contrary.

Our products are delivered in a sealed condition, and any internal damages should be discussed directly with the manufacturer, as we do not have control over this. Therefore, we cannot be held responsible for any missing inclusions.

No extra import charges are necessary upon delivery.

The accepted payment methods include debit or credit card through PayPal and bank transfer. For bank transfers, we kindly advise you to please reach us out by direct messaging us thru our Instagram account or send us an email at unniedulset@gmail.com

If the payment fails during checkout, please contact us right away via email at unniedulset@gmail.com or send us a direct message on our Instagram account Udulset, and we will provide assistance.

We acknowledge that you may have change of mind, therefore, we allow a 24-hour window for order cancellations from the time of purchase. However, once an order is prepared for delivery, cancellation is no longer feasible.

All of our products are guaranteed to be 100% official and authentic, and are directly imported from South Korea.